Privacy Policy

Overview

Lyra Jades ("we", "us", "our") respects your privacy and cares about your personal data. This policy explains what we collect, why we collect it, how we use it, and how you can exercise your rights. It applies to visitors and customers worldwide, including the European Union, the United States, and Middle Eastern jurisdictions.

1. What we collect

We collect information you give us and information we collect automatically when you use our site or services.

• Contact and transaction data: name, email, phone, company, and billing details when you hire us or contact us.
• Technical and usage data: IP address, browser type, device identifiers, pages you visit, referrer, and timestamps.
• Cookies and similar tools: necessary cookies for the site to work, analytics cookies for performance, and optional marketing cookies when you consent.
• Other data: messages you send, files you upload, and any information you choose to provide in forms.

2. Legal basis for EU users (GDPR)

If you are in the European Economic Area or the UK, we rely on legal bases such as:

• Contract: to perform services we agreed to provide.
• Consent: where you give it, for example for marketing or optional cookies.
• Legitimate interests: for security, fraud prevention, and improving our services, with care to respect your rights.
• Legal obligations: when the law requires us to process data.

3. Rights by region

EU and UK

If you live in the EU or UK, you can ask us to:

• Provide a copy of your personal data.
• Correct inaccurate information.
• Delete data in certain situations.
• Restrict or object to processing where applicable.
• Receive your data in a portable format.
• File a complaint with your local data protection authority. We can help with that process if you ask.

California - CCPA and CPRA

If you are a California resident, you have specific rights that include:

• Knowing categories of personal information collected and the purposes for which we use it.
• Requesting deletion of personal information we collected about you, subject to certain exceptions.
• Opting out of the sale of personal information. We do not sell personal information for money.
• Protection from discrimination for exercising your privacy rights.

Middle East and other jurisdictions

We aim to follow local laws such as the UAE Personal Data Protection Law. Where local law gives you additional rights, we will respect them and help you exercise those rights.

4. How we use your data

• Provide and improve our services and support.
• Process payments and communicate about orders or bookings.
• Protect our business from fraud and abuse.
• Send marketing communications when you consent or when we have a legitimate interest. You can opt out at any time.
• Analyze and improve the website using aggregated or pseudonymized data.

5. Cookies and tracking

We use cookies and similar technologies to power essential site functions and for analytics and marketing when you consent. You can manage cookie preferences through the cookie banner or your browser settings.

6. Who we share data with

We share personal data only with trusted partners who need it to help deliver services, for example:

• Hosting providers and infrastructure partners.
• Payment processors.
• Email and messaging providers.
• Analytics and advertising platforms when you permit it.

We require these partners to protect your data and not use it for their own purposes except as allowed by contract or law.

7. International transfers

Some of our providers operate outside your country. When we transfer data from the EU or UK to other countries we use safeguards such as standard contractual clauses or other lawful mechanisms to protect your rights.

8. Data retention

We keep personal data only as long as needed for the purpose it was collected and to meet legal obligations. If you want details about specific retention periods, contact us using the details below.

9. Security

We use reasonable technical and organizational measures, for example encryption in transit and access controls, to protect personal data. No online system is perfect. If you suspect a breach, please contact us immediately.

10. Children

Our services are not aimed at children under 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will take steps to remove it.

11. How to exercise your rights

To exercise any of the rights described above please email us at info@lyrajades.comor message us on WhatsApp at +971 56 270 6825. Include your name, contact information, and the request you want us to act on. We will need to verify your identity before processing certain requests.

12. Complaints

If you are in the EU, UK, or another jurisdiction with a supervisory authority, you may lodge a complaint with the regulator. If you are in California, you may contact the California Attorney General for CCPA/CPRA matters.

13. Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when we last updated it. We encourage you to review this page periodically.

14. Contact